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Shop Rates |
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Reinstall of Operating System (Windows) |
$54.99 | |||
| Clean and Restore from Viruses | $59.99 | |||
| Install Single Component | $14.99 | |||
| Enders Direct.Com is not liable for any data loss during service so please BACKUP YOUR DATA. We will pre-test the system prior to it being upgraded and any problems found will be listed and discussed with you, the customer. Any problems related to software failure will not be covered by Enders Direct.Com and are subject to an hourly service charge. We will not be held responsible for units left for longer than 60 days. Further, Enders Direct.Com will only be responsible for components that are installed by Enders Direct.Com. | ||||
| Warranty | ||||
Enders Direct.Com provides an industry leading minimum 45 day parts and service on all off lease and overstock products sold. Please contact our highly experienced technical support staff first for any difficulties you may encounter, at: 1-519-850-9200 or Email us here. Most problems can be resolved quickly over the phone. Please note that technical support is only available for hardware and software purchased from Enders Direct.Com and we do not guarantee compatibility with any other software or hardware. All returns must be complete in their original packaging, along with the original package contents. Any items damaged in shipping are covered by insurance with the carrier and may require inspection by a carrier representative before a replacement is authorized. Upon the arrival of an RMA at Enders Direct.Com, please allow 1-2 weeks turn around time for repair or replacement and shipping. For all off lease and used laptops sold with a working battery, a 10 minute charge time is guaranteed at the time of delivery. Refunds are available within 30 days, but are subject to a 25% restocking fee and the cost of shipping will not be refunded. At Enders Direct.Com we take customer service seriously and make the maximum effort to be sure problems are resolved quickly, fairly, and completely. |
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